Our Terms & Conditions
Welcome ! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
These Terms and Conditions govern your use of our website and services, including purchasing products from our e-commerce store. By accessing the website, you confirm that you are at least 18 years old or have legal parental or guardian consent to use this site. If you do not agree with any part of these terms, please do not use our services.
2. Products and Availability
- Product Descriptions: We strive to ensure that all product descriptions, images, and pricing information are accurate. However, we cannot guarantee that all information is error-free, complete, or up-to-date.
- Availability: All products are subject to availability. We reserve the right to modify or discontinue products without prior notice.
- Pricing: Prices are displayed in Kenya Shillings and are subject to change at any time. Additional taxes, duties, or shipping costs may apply depending on your location.
3. Orders and Payment
- Order Confirmation: Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of the order. We reserve the right to cancel or refuse orders for any reason.
- Cancellations: Orders cannot be canceled once they have been shipped.
4. Shipping and Delivery
- Shipping: We offer shipping to select locations. Delivery times are estimates and may vary due to unforeseen circumstances.
- Customs and Duties: International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.
- Lost or Damaged Items: We are not responsible for items lost or damaged during shipping but will assist in resolving issues with the carrier.
5. Returns and Refunds
- Eligibility: Returns are accepted within 5 days of receiving the product, provided the item is unused, unopened, and in its original packaging.
- Process: To initiate a return, contact our customer service team at info@tnbhaircollection.com. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Refunds: Refunds will be processed within [insert timeframe] upon receipt of the returned item. Original shipping costs are non-refundable.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and product descriptions is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.
7. User Accounts
- Account Creation: To place an order or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.
- Prohibited Activities: You agree not to use our website for fraudulent activities, spamming, or any unlawful purposes.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the amount paid for the product purchased.
9. Privacy
Your use of our website is also governed by our Privacy Policy (insert link). By using our site, you consent to the collection and use of your information as outlined in the Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
11. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to the website. Continued use of our services indicates acceptance of the updated terms.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email:info@tnbhaircollection.com