Common purchase queries answered
Orders and Shipping
Orders typically take 24-48hrs to process and ship. Delivery time will depend on your location and the shipping option selected at checkout. You’ll receive a tracking number once your order has shipped.
You can create an account by clicking on the “Sign Up” or “Register” button on our website and filling in the required details such as your name, email address, and password.
You can change your shipping address before your order is processed by logging into your account and updating the shipping information in the order details. If your order has already been processed, contact customer support for assistance.
Once your order has shipped, you will receive a confirmation email with a tracking number and link. Use this information to monitor the delivery status on the carrier’s website.
For your security, we do not store your credit card information. Payments are processed through a secure payment gateway.
Sales tax is charged based on the shipping destination and applicable local laws. The exact tax amount will be displayed during checkout.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of delivery for a refund or exchange, provided the item is unused and in its original packaging. Please refer to our full returns policy on the website for details.
We’re sorry for the mix-up! Please contact our customer support team with your order number and details about the incorrect item. We’ll arrange for a replacement or refund.
If your order arrived damaged, please email us with photos of the damage and your order number. We’ll assist you with a replacement or refund.
Once your return request is approved, we will provide you with a return shipping label and address. Please follow the instructions sent to your email.
You can reach our customer support team via email, live chat, or phone. Visit the “Contact Us” page on our website for more details.
If you notice an error in your shipping address, please contact us immediately. If the order hasn’t been processed, we can update it for you. Otherwise, we’ll assist in rerouting the package if possible.
Orders can be changed or canceled within 24 hours of placement. Please contact our customer support team as soon as possible for assistance.
Yes, we offer pre-orders for certain items. If an item is eligible for pre-order, it will be noted on the product page along with the estimated shipping date.